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Here’s most frequently asked questions about order status.
Where is my order?
Once your order ships, we mark the order completed. If by human error we miss inserting your tracking code in the disaptch email, we can provide this to you after you contact us.
All our print and framed prints are shipped using tracking code.
Where is my proof?
Please wait 2-4 workings days (unless you have purchased the Get it Sooner add-on).
Have you checked your junk folder?
During holiday period we are exceptionally busy. There may be a slight delay.
I've requested revision.
If you have requested revision. Our artist will make the changes (if possible) and send you a message to review it again.
You can always refresh the proof page after few days to see if it has been updated.
You will always know the status revision on the proof page.
If you don't see the approve button then new proof has not been uploaded and we are still making the changes.
I want something changed.
Please request any revision via the proof page. This is the best way to make changes.