Frequently
Asked Questions
Have questions? We’re here to help.
Start by selecting the correct filter:
- Pet Portraits
- Returns
- Shipping
Do you only do dogs and cats potrait?
No, we can create illustrations for any pets including horses, parrots, rabbit, and even your pet chicken!
Can I see preview of my portrait before it ships?
100% we want you to be happy with what you receive. To us ever single illustration is an expression of love and care. This is why we do not take on more orders than we can fulfil. We want to create something that you can cherish for years, that gives you warm and fuzzy feelings.
Can I have multiple pets on a portrait?
Yes, we can put up to four pets on a portrait beyond that they will look tiny on any sizes. We'd recommend getting individual portraits beyond four.
Do you do human portraits?
Yes, please look at our faceless portrait range.
Can I have portrait with/without name?
Yes, we can add name or any text to your portrait. If the portrait name input field is left empty or "No Name" is added, we won't add any names at the top for you.
What background color can I have?
Unlike our competitors we can add any background color to your portrait. We'd prefer if you provided us with the unique color hex code e.g. #6497C4 you can get the color hex code from here:colorpicker.com.
What is a Digital Download?
This is an add-on for print and framed print orders. So, that you can keep the artwork forever.
Digital Download is not a standalone product (only for print and framed print orders).
What is Get it Sooner?
This is an add-on service to get your proof sooner (mostly next working day).
This add-on does not make revision or shipping faster.
I have some other question.
Please use the contact us page, and one of our support staff will get back to you as soon as possible.
What if I'm not happy with the order I've received?
We want you to be 100% happy with the order you receive. if there's an issue with your order such as damaged print, please get in touch with our support team and we will make it right.
What is your return policy?
As the item is personalized we are unable to accept returns as they cannot be resold. This is why we provide the proofing before a shipment is made, so that you are completely happy.
How can I cancel my order?
Unlike our competitors we start illustrating your portrait as soon as the order is received. We are happy to cancel an order if you contact us within 2 hours of purchase (please contact TeamShortAndSilly@gmail.com).
I didn't receive all the portraits
Printed posters will be rolled into single tube. If you ordered framed posters it may be sent in multiple packages which may arrive at different times. This is to reduce the item getting damaged while being delivered.
I have some other question.
Please use the contact us page, and one of our support staff will get back to you as soon as possible.
When I will get my order?
Processing time and shipping times are different. Processing times means how long it will take us to create the portrait and print, frame and ship. We aim to complete this this within a week. Shipping is another week for delivery within US and 2 weeks for rest of the world.
What are shipping charges?
This will be calculated during checkout for you.
I have some other question.
Please use the contact us page, and one of our support staff will get back to you as soon as possible.