Refund & Return Policy
At Short And Silly, due to the personalized nature of our products, returns are not offered. Your custom artwork is meticulously crafted and designed entirely personal to you and your pet.
If you find yourself dissatisfied with the final product, please reach out to us. Customer satisfaction is our top priority, and we are committed to ensuring you are happy with what you receive from us.
In the event that you receive an incorrect product, wrong size or print, or if your product sustains damage during transit, we will promptly replace it without any hesitation. Kindly inform us within 48 hours of receiving your order in such cases.
For recent orders, you have a 30-minute window to cancel or modify them. After this timeframe, cancellation and change requests will be considered at our discretion, as our artists often commence work immediately upon order placement.
It's essential to note that the quality of your submitted photo greatly influences the artwork. We rely on the photo you uploaded, so following our photography tips is crucial. Failure to do so may limit our ability to address issues. While we welcome order notes, we can't guarantee fulfillment of special requests such as photo edits like mouth adjustments or adding a smile.
Please be aware that the examples on our site are created from high-quality, high-resolution photos. Low-quality or blurry photos may not result in the same level of quality reflected on the site.
Sales, Promo Code Coupons & General Store Policies:
You may use only one promo code per order. These codes are non-combinable, non-transferable, and may have specific exemptions or requirements for redemption. Promo codes are subject to change without notice. Shipping charges are calculated based on the cart total after applying all promo codes.
Please note we are not able to apply or honor retroactive discounts, and you must enter the intended code during checkout for it to be valid.